NDIS Support For People and Families
HHWSS offers disability support across Melbourne’s north-east. We take the time to listen, talk things through, and stay involved as situations change.
Our Services
We take time to understand what’s going on and talk things through properly. Support Coordination plays an ongoing role and works in tandem with our other services.
Support Coordination
Support Coordination involves helping people make sense of their NDIS plan, organise services, and deal with problems as they arise. The same support coordinator stays involved over time, with regular contact by email, phone or face-to-face - according to your preferences.
Recovery Coaching
Recovery Coaching supports people with psychosocial disability to build stability, routines, and confidence in everyday life. Support is paced carefully and adapts as mental health needs change.
Activities Of Daily Living
Activities of Daily Living includes help with everyday tasks such as personal routines, household tasks, appointments, and organisation. The focus is on building skills and independence without rushing.
Community Participation
Community Participation supports people to take part in activities outside the home that feel meaningful and comfortable. Activities are chosen based on interests, not to fill time.
Life Stages, Transition And Support
This service supports people through change, including plan reviews, life transitions, or times when needs increase. Support is provided before, during, and after changes so things feel more manageable.
Supported Independent Living (SIL)
Supported Independent Living supports people living in shared or individual homes with daily routines and ongoing needs. Support may be provided in a current home or in a home explored and set up together.
Individual /Family Therapy
Individual and family therapy supports emotional wellbeing, relationships, and communication. Sessions are delivered by experienced clinicians and may involve family members where appropriate.
24/7 Complex Care
24/7 Complex Care supports people with high or complex needs who require consistent, structured assistance. Care is provided day and night, with attention to safety, routine, and continuity.
How people are treated at HHWSS
We work in a very hands-on way. We check in often, keep conversations going, and make sure people don’t feel left to manage things on their own once support is in place. With HHWSS, there's continuity as life changes and needs evolve.
A small, experienced team
HHWSS is a family-led team with lived and professional experience across disability, mental health, education, and advocacy. The people behind HHWSS are directly involved in the work, bringing a steady, practical approach shaped by years of working alongside participants and families.
Working at HHWSS
HHWSS welcomes new team members who value consistency, clear communication, and respectful, thoughtful practice.
How do I get started?
Getting started usually begins with our referral form, which gives us some basic context about your situation and what you’re looking for. From there, we make contact to talk things through properly. This first conversation isn’t about locking anything in — it’s a chance to understand what’s happening, what support is already in place, and whether HHWSS is the right fit.
What happens after I submit a referral?
After reviewing the referral, we’ll get in touch to have a proper conversation. This may involve clarifying your NDIS plan, talking through current supports, and understanding what’s working and what isn’t. We take the time to answer questions and explain next steps clearly, rather than rushing into changes or decisions.
What if my needs change over time?
Needs change often, and that’s expected. As things shift — whether gradually or suddenly — we stay involved and talk through what needs adjusting. Changes are made with discussion and explanation, so you understand what’s happening and why, rather than feeling like things are being changed around you.
Can I still use other providers?
Yes. You can work with other providers at any time. Some people choose to keep certain supports separate, while others prefer to have things more connected. We respect those choices and focus on working alongside whatever mix of services feels right for you.
Let's Start a Conversation
Share a few details with us and we’ll contact you to talk through your situation and next steps.